Help and FAQ

FendPulse is a Stripe Dashboard app that watches your Stripe account for risky changes and sends you an alert with one clear next step. It alerts on payout bank account changes on connected accounts, bursts of declined payments that look like card testing, new disputes and a rising dispute rate, a negative balance or a failed payout, webhook endpoints that are added or changed, and unusual spikes in sales or refunds.

No. FendPulse is read-only. It can't create, edit or delete anything in your account, and it never moves money.

It can see webhook endpoints, payment links, charges and refunds, disputes, payouts and balance, your account status and settings, and connected accounts' bank, owner and capability changes. It can't see API keys, team members and roles, or Dashboard logins.

No. FendPulse reduces risk; it does not guarantee protection. When it shows no issues, that means its checks found none.

High and Critical alerts arrive by email and, if you turn it on, as a desktop notification. Medium alerts go into the weekly summary email. Every alert is also listed in the app inside your Stripe Dashboard. You can add several recipients and set quiet hours; Critical alerts always come through.

FendPulse checks your webhook endpoints every 10 minutes, because Stripe doesn't send an event when an endpoint changes.

A 0 to 100 score from six checks: charges enabled, payouts enabled, webhook hygiene, dispute rate, refund rate and decline ratio over the last 30 days. Each check links to the Stripe Dashboard page where you can review it.

Yes. The app exports your alert timeline as a CSV file.

One plan with every feature: $34.99 a month or $349 a year (the yearly plan saves $70.88). Prices are in US dollars, and checkout may show them in your local currency; taxes may apply and are shown at checkout.

Yes, 7 days free, one trial per business. Your card is collected at checkout and charged $34.99 (or $349 for the yearly plan) on day 8 unless you cancel before the trial ends. We email you a reminder 2 days before the charge. Plans renew automatically each month or year until cancelled.

Open FendPulse in your Stripe Dashboard and choose Manage subscription, then cancel in the Stripe customer portal. Your plan stays active until the end of the billing period you've paid for.

Yes, in the Stripe customer portal (Manage subscription in the app).

Once FendPulse is listed on the Stripe App Marketplace, open its listing, choose Install and approve the read-only permissions. Then open FendPulse from the apps drawer in your Stripe Dashboard to see your Security Score. Alerts start when you begin the 7-day free trial from the app.

FendPulse stops reading your account right away and deletes your alert records, settings, survey answers and push subscriptions within 30 days, then emails the account owner to confirm. Billing records are kept as tax law requires. Hashed trial and sign-up records are kept so a business can't start a second free trial and our sign-up counts stay correct; a hash can't be turned back into your card, email or account ID (Privacy §3).

Email [email protected]. We reply within 24 hours. Support is in English.